Supervisor, Installation & Repair

Join to apply for the Supervisor, Installation & Repair role at RG Fiber
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At Clearwave Fiber, we’re building more than a network — we’re building stronger communities. When people can connect, work, learn, and thrive, the entire community moves forward. That’s our purpose, and we back it up with action, accountability, and heart.

Job Type: Full-time

• Lead, coach, and support a team of skilled technicians responsible for installing and repairing voice, video, broadband, and fiber services.
• Oversee day-to-day field operations, scheduling, service orders, preventive maintenance, and troubleshooting.
• Ensure high-quality workmanship, safety compliance, and timely completion of work.
• Conduct quality control assessments and audits to keep work standards high and repeat truck rolls low.
• Serve as the go-between for Operations, Sales, Engineering, and Customers — keeping everyone aligned and informed.
• Analyze trouble tickets and productivity data to identify wins, gaps, and opportunities for improvement.
• Train and develop technicians on evolving fiber and fixed wireless technologies.
• Model professional behavior and create a team culture of accountability, pride, and ownership.
• Take part in hiring, performance feedback, coaching, and recognition.
• Maintain accurate reporting, inventory accountability, crew schedules, and compliance documentation.
• Jump in to support other Clearwave markets as needed.

• 5+ years in telecommunications installation, repair, construction, or field operations.
• Strong knowledge of copper, HFC, GPON, Fiber-to-the-Home systems, and broadband provisioning.
• Experience leading, training, or mentoring field teams — formal supervisor experience a plus.
• Solid understanding of AC/DC theory and safe work practices.
• Strong problem-solving skills — you see issues, own them, and fix them.
• Organizational and time management skills that would make even the most chaotic day look effortless.
• Ability to communicate clearly and confidently — written, verbal, and in the field.
• A clean driving record, valid license, and willingness to work flexible hours as needed.

• Walk job sites, climb ladders, work in attics, yards, easements, and outdoor environments.
• Work with small components, tools, and testing equipment.
• Lift equipment up to 90 lbs when needed.
• Work safely around electrical and utility structures — safety first, always.

If you want a role where your work directly impacts customers and communities — and your leadership shapes the next generation of field technicians — this is your seat at the table.

• Annual Salary $68-$85k DOE
• Lucrative bonus plan
• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid Time Off
• 401(k) with matching and vested immediately
• Employee Assistance Plan
• Employee Referral Plan

• Free services, if living within service area
• Associate recognition program
• Advancement opportunities
• Collaborative work environment

• Purpose - We are about more than ourselves.
• Ownership - We are owners.
• Courage - We embrace challenge.
• Resourcefulness - We find a way.
• Simplicity - We focus on what matters.

Clearwave Fiber, a 100% Fiber Optic Internet provider offering business, enterprise, and residential communications services, is expanding its network to reach new communities across the Midwest and Southeast regions. This new venture was formed from Hargray Fiber and Clearwave Communications. Clearwave Fiber has the financial backing of Cable One, GTCR, Stephens Capital, and The Pritzker Organization. Our Team of more than 400 colleagues is committed to delivering the most advanced technology and customer service.

If you enjoy technology and are passionate about working with a new venture with strong investment partners, we’d like to invite you to consider joining us in this endeavor.

Clearwave Fiber is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

EOE/Disability