Cctv & Fire Control Operator

Responsibilities

• Emergency Call Handling: Expertly manage medical emergency calls and incidents, responding professionally and swiftly to alert Incident Responders across sites
• Fire Alarm System Management: Handle fire alarm notifications and mobilise the on‑site Fire and Rescue Service efficiently
• Aerodrome Emergencies: Notify and mobilise resources for aerodrome emergencies
• Agency Coordination: Mobilise County Fire and Rescue Service and other agencies as needed or per SOPs
• Out‑of‑Hours Emergency Calls: Handle emergency calls for customers and other business areas during out‑of‑hours
• CCTV Vigilance: Perform regular camera checks with a focus on accuracy and vigilance; report any camera faults promptly
• Incident Investigation: Conduct thorough investigations for on‑site incidents using CCTV and access control software; ensure quality and timely presentation of information
• Training and Flexibility: Be open to undertaking new training across SOC functions to meet customer and workload demands
• Ad Hoc Duties: Carry out additional tasks as requested by the Supervisor/Manager

• Right to work in the UK, 5‑year checkable history
• Must be willing and able to pass a high level of security clearance.
• Flexible to cover days, nights and weekends shifts (occasionally at short notice)
• CCTV licence (desirable)
• Full UK Driving Licence
• 1‑2 years experience of working in a Security Operational Centre role
• Advanced computer skills
• Ability to be an effective team member and able to multi‑task
• Considerable knowledge of security operations and procedures
• Ability to write routine correspondence, including logs and reports
• Excellent organisational, customer service and communication skills

Due to the nature of this opportunity, candidates must be able to achieve Baseline Personnel Security Standard (BPSS) and Security Check (SC) Clearance. Must be a British National and have lived in the UK for the last 5 years; completion may take 4‑6 weeks.

We are an inclusive employer and are proud of our Level 2 Disability Confident status. We support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We celebrate diversity with events such as BSL Week, International Women’s Day, PRIDE and Black History Month.