Order Management Associate

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington.

As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within
- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major

Duties and Responsibilities:

• 100% Operational Process Standard Compliance
• Origin relationship building and CCC (clear – concise - communication)
• Provide reports on freight status and other functions related to freight movement
• Keep all interested parties at origin and destination informed of potential or real problems
• Best in Class Customer Service

Day to Day:

• Focus on Knowledge of Process and Customer Expectations/KPI’s
• Continue to look ahead of customer needs
• Daily Exception Monitoring of all Business Needs
• Escalation, when necessary, with any and all questions
• Serve as a liaison between EI team and Customer (Logistics resource)
• Know where to send a customer for answers to international shipping questions

Experience and

Education:

Requires good communication skills (verbal and written), attention to detail, organization, good customer service skills and an ability to work in a challenging, fast-paced environment

Knowledge of basic accounting recommended

College and/or industry related experience recommended

• Paid Vacation, Holiday, Sick Time
• Health Plan:
  Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• The position pays $22.00per hour.

All your information will be kept confidential according to EEO guidelines.