Financial Aid Representative

Financial Aid Representative
Midwest Technical Institute

We are seeking an organized and personable Financial Aid Representative to join our team at the Moline, IL Campus. The role is critical in supporting prospective and current students as they navigate the financial aid process, providing clear, accurate, and personalized guidance on funding options, eligibility requirements, and application procedures.

• Serve as the primary point of contact for students seeking information about financial aid, including grants, loans, scholarships, and payment plans; communicate via phone, email, text, and virtual meetings.
• Explain complex financial aid processes in an accessible and supportive manner.
• Guide students through FAFSA completion and verification processes, ensuring required documentation is submitted accurately and promptly.
• Review and assess financial aid applications to determine eligibility based on federal, state, and institutional guidelines.
• Package financial aid awards and communicate details to students promptly.
• Ensure timely processing of all documents and updates in the student information system and financial aid software.
• Monitor student records for changes in eligibility, enrollment status, or compliance requirements.
• Maintain current knowledge of Title IV regulations, institutional policies, and federal/state guidelines, ensuring compliance with FERPA, DOE standards, and internal audit requirements.
• Protect student financial data and handle sensitive information with confidentiality.
• Collaborate with admissions, student accounts, and academic teams to support a seamless enrollment and financial aid experience.
• Participate in team meetings, training sessions, and compliance workshops.
• Share feedback with leadership on process improvements, student trends, or recurring concerns.
• Assist with special projects, audits, and departmental goals as needed, demonstrating flexibility and a proactive mindset.

• Positive Attitude
• Respect
• Initiative
• Dedication
• Excellence

• High School Diploma or Equivalent required
• Minimum 2 years of related work experience
• Previous work in a financial aid office or related department is a plus

• Ability to solve problems effectively and efficiently
• Strong attendance, punctuality, and follow-through
• Excellent verbal and written communication skills
• Customer-focused mindset with a professional and friendly demeanor
• Self-starter who can stay motivated and work well independently
• Well-organized with effective time and task management
• Proficiency with CRM systems, student information systems, and Microsoft Office software

• Infrequent travel to campuses for off-site training (less than 5%)
• Full-Time role, standard 40-hour workweek; occasional overtime may be required

• Salary: $40,000 - $50,000 per year
• Benefits:
  Comprehensive health, dental, and vision insurance;
  Paid Time Off and Holiday Pay; 401(k) Retirement Plan with employer match;
  Professional Development Opportunities;
  Access to wellness programs and resources;
  Possibility of remote work

Moline, IL (In person)

Full-time

Entry level