Product Support Manager, Elevator

Company Overview

Founded in 1910. KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move tojoin our team as our Product Support Manager, Elevator for KONE Moline, IL?

• Do you enjoy managing technical parts inquiries, identifying material solutions, and supporting product lifecycle and spare parts availability?
• Does managing internal stakeholders, supplier relationships, and cross-functional teams to resolve technical and operational challenges motivate you?
• Do you thrive in fast-paced environments where you balance customer requests, new product support, inventory analysis, and multiple concurrent priorities?
• Are you skillful with help desk platforms, data analysis tools, and systems used to support parts identification, application engineering, and inventory management?
• Do you demonstrate a passion for quality and results through effective problem-solving, process improvements, and timely case resolution?
• Are you committed to supporting operational excellence by ensuring accurate material recommendations, product support, and continuous team development?

Location of position:
Moline, IL.

As our Product Support Manager, Elevator you will work within the KONE Spares organization to fulfill the role of Product Support Manager for assigned products. This involves coordination with the local AME and Global Spares, Supply Line, Quality, Sourcing, Engineering, Documentation and new product development teams, in which the specified products will be managed with respect to product availability, quality and cost.

You will bring 5+ years of progressive and successful experience in managing product support activities, preferably within the Elevator industry to KONE. You will use the knowledge gained through a 4-year technical degree, preferably in engineering or 6+ years work experience in Elevator Industry.

• Manage technical support cases related to parts identification, application engineering, and spare parts inquiries through the help desk process.
• Support new product introductions, material documentation, inventory requirements, vendor coordination, and continuous improvement initiatives.

• Strong understanding of elevator and escalator parts, maintenance processes, and supplier networks.
• Ability to analyze usage, availability, and product data to support material decisions and lifecycle management.
• Excellent communication, organizational, multitasking, and cross-functional collaboration skills.

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation.

• We value your authentic self.
• Collaborative, creative, and supportive work environment.
• Passionate about safety, quality, and innovation
• We care about the communities where we live and work.

• Competitive salary
• Flexible work…