Manager of Customer Experience - Hospitality​/Food Service

Overview

Manager of Customer Experience - Hospitality / Food Service at Eurest USA (Moline, IL). Salary: $75,000 - $90,000. As a leader in business and industry dining, Eurest provides opportunities to grow with a team delivering world-class meals in corporate cafes and executive dining rooms.

As a Customer Experience Manager, you will lead and inspire a team to deliver exceptional customer service while ensuring adherence to quality standards. You will collaborate with the management team to drive training initiatives, perform audits, and develop actionable plans for continuous improvement. You will gather customer feedback, analyze trends, and present data to enhance the overall client experience.

• Lead and manage a team to deliver excellent customer service and maintain high-quality standards.
• Collaborate with management on training, audits, and action plan development to improve performance.
• Oversee customer service feedback systems and provide regular updates for improvement.
• Manage employee recognition initiatives to promote morale and motivation.
• Provide clients with insights on trends related to food, beverages, amenities, and more.
• Assist with menu samplings, client presentations, and delivering tailored solutions.
• Gather, compile, and analyze competitor data to stay informed on market trends.
• Engage with customers directly to address concerns and inquiries promptly and professionally.
• Work with systems to compile accurate nutritional, allergen, and intolerance information.
• Coordinate menu development and marketing strategies with internal teams.
• Ensure quality standards are reviewed, communicated, and reflected in the SOP manual.
• Comply with company and client policies regarding food safety, physical safety, and operational guidelines.

• Bachelor’s degree preferred, in marketing, nutrition, or quality control.
• Minimum of 5 years of experience in food service, hospitality, or customer service management.
• Proven experience in a high-volume customer service environment.
• Strong understanding of healthy food options and industry trends.
• Problem-solving skills with the ability to adapt in a fast-paced environment.
• Experience in an office or corporate environment with a focus on operational excellence.
• High attention to detail with a proactive approach and sense of urgency.
• Exceptional communication and presentation skills (verbal and written).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Medical, Dental, Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Other:
Einforces equal opportunity employment;
Compass Group USA is an equal opportunity employer. Applicants will be considered without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other protected status. Applicants may be subject to a criminal history background check consistent with applicable laws.