Retail Credit Specialist

Credit Operations Analyst with German

John Deere Bank S.A. is the European Headquarters for John Deere Financial and maintains branch offices in the UK, Spain, Germany, and Poland. The primary activity is providing financial services to customers and dealers who want to finance John Deere equipment.

In our financial department, you can expect an international team with a global presence in a highly collaborating network using benchmark processes and systems (e.g., SAP ERP) to support the business objectives. Our teams are working in an innovative environment where new ideas (e.g., artificial intelligence) and continuous process improvements are appreciated and promoted.

Your responsibilities:

• Respond to customer and dealer requests (e.g. payment deferrals, early settlements, exchange of equipment, etc.) and provide exceptional customer support.
• Review and manage credit documentation for incoming credit applications.
• Monitor customer financing repayments (cash collection, past due management, write-offs).
• Process customer claims efficiently.
• Provide credit processing support to country credit underwriting teams.
• Establish close partnerships with stakeholders across our retail portfolio countries to ensure timely and accurate quality control of client data.
• Continuously look for improvements in processes and implement them in our systems.

Our requirements:

• Basic knowledge of financial products such as loans and leases.
• Proficiency in English and German (B2+).
• University degree, preferably in a finance or business-related field.
• Excellent communication, customer service skills and customer centricity.
• Ability to manage customer interactions, handle complaints and work well under pressure.
• Affinity for numbers.
• Ability to multitask, meet tight deadlines, while maintaining close attention to detail.

Nice to have:

• Experience with Robotic Process Automation (RPA) is a strong advantage.

What we offer:

• Employment contract.
• Strong support for work‑life balance, including flexible working hours (start time between 7:00 and 10:00 AM) and a hybrid work model at Business Garden in Poznan.
• Opportunities for professional development within the company, with strong support for internal career growth.
• Employee referral program.
• Additional vacation days based on length of employment.
• Holiday allowance when taking at least 2 weeks off.
• Daily use of a foreign language in a friendly international working environment.
• Private medical care, life insurance, a sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office.
• Free access to our e-learning platform, featuring over 1,000 courses.

Please attach an English version of your CV.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a qualified individual with disability.