Computer Support Associate

Job Title:

Computer Support Associate 1 Job
-10607

Location:

Moline, IL, 61265 Duration: 24 months on W2 contract This is a 1st Shift onsite with flex start 7/8am-5/6pm

• Some driving to other Quad City area locations is possible if additional support coverage is needed (less than 5% of the time)

Will provide onsite deskside Tier 2 support to the World Headquarters location through performing the following duties
Job Duties

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from Service Now queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• documents/records: TYPICAL EXAMPLES: –contact lists –process logs –problem incidence reports –customer information updates — exterior ship orders –inventory, maintenance, or other service records–handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: –understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

• Knowledge of computing and networking concepts and fundamentals-
• Experience with AV/Conference Room support is required
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge with agile methodology
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered.

The hourly rate for this position is between $25.00-$26.50 per hour. Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Vinay Kumar:  Direct:  | URL:
Sunrise Systems Inc.
Sunrise Systems