Outreach Systems Specialist

General Information & Responsibilities

The Outreach System Specialist provides SIS support for PaCE, AE, and BTC; troubleshoots SIS issues; trains/updates current/new users in SIS; and performs duties such as creating/maintaining classes/courses and student records in SIS.

• Provides Student Information Systems (SIS) support for PaCE, Adult Education (AE), and the Business Training Center (BTC) by analyzing/resolving system issues, monitoring the LMC, submitting work tickets when needed, following up on those tickets, establishing SIS rights and permissions, and updating procedures or creating new procedures as needed.
• Builds and maintains class IDs/CRNs in the SIS and assists BTC if they are unable to perform the task.
• Maintains working knowledge of SIS and stays up to date on system releases made by SIS vendors; testing new releases and implementation of new system features and fixes.
• Enters and verifies course/class section data, tuition/lab fees, and calculates credit hours, works with the college on term setup, and builds/maintains various codes.
• When directed, cancels class or makes changes to a class in SIS.
• Trains/updates current and new users on SIS and updates procedures/documentation when needed.
• Manages cash/check refund process for PaCE students and communicates to Finance Department.
• Writes and runs SQL reports as well as reports from SIS.
• Manages duplicate student record corrections for PaCE, BTC, and AE and consolidates household or learner profile accounts.
• Maintains current Illinois Community College Board (ICCB) approved PaCE, AE, and BTC course files.
• Performs College for Kids (CFK) functions including but not limited to building/maintaining class IDs, analyzing/modifying data in SIS, entering grades, printing confirmations, schedules, and various reports, submitting student refunds (cash/check), and verifying enrollment count.
• Maintains the retention and disposal processes for records management for PaCE.
• Processes requests to PaCE for enrollment verification and grade reports after receiving appropriate paperwork.

• Serves as backup for the Accounting Specialist III.
• Represents PaCE, AE and BTC on Banner Support Group and the Business Continuity Plan Group for PaCE and AE.
• Assists with Registration Specialist-Student Support duties.
• Creates/maintains department forms as needed.
• Assists with CE/CEU record/file maintenance.
• Collaborates with college departments to maintain the integrity of data within the SIS.
• Represents the PaCE Department at community/college events.
• Performs other job-related duties as assigned.

• Demonstrates BHC core values.
• Maintains accuracy and timeliness of work.
• Communicates professionally and in a pleasant manner with others.
• Maintains confidentiality of records and information.
• Maintains up-to-date knowledge of job-related software, programs, and applications.

• Works directly and cooperatively with the Director of Professional and Continuing Education.
• Works directly and cooperatively with PaCE staff and faculty, Adult Education staff, and BTC staff.
• Works cooperatively with all Black Hawk College faculty and staff.
• Works cooperatively with students, customers, and the public.

EDUCATION AND EXPERIENCE:

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)

• Associate’s degree required with a minimum of 24 college credit hours of computer-related coursework.
• Proficiency in at least one programming language required; SQL preferred.
• Experience with Microsoft office programs required.
• Strong written and verbal communication skills required.
• Experience working with an integrated SIS.
• Above average organizational, attention to detail, and analytical skills required.
• Demonstrated self-starter and technical problem-solving abilities required.

Black Hawk College does not sponsor employment visas.

Black Hawk College is an AA/EEO employer.

• Medical
• Prescription Drug Plan
• Mail Order Pharmacy
• Dental
• Vision
• Basic Life Insurance
• Tuition Waiver
• Employee Assistance Program
• Long-Term Disability
• Flexible Spending Account (FSA)/Dependent Care Account (DCA)
• Paid Holidays
• Sick Leave
• Vacation
• Personal Days

State University Retirement System of Illinois (SURS):
Employees working in a regular and continuous position or one in which services are expected to be rendered on a continuous basis for at least four months or one academic term, whichever is less, may be eligible to enroll in SURS. To learn more about SURS, visit www.

SURS.org.

Optional 403b Tax-Deferred Investment Program:
Employees may set up a 403b plan through Empower Retirement.