Chief Operating Officer; COO

Position: Chief Operating Officer (COO)
Overview

Chief Operating Officer Locations:
Within commutable proximity to any of MSA's 19 office locations

Type:
Full‑Time | Salaried | Hybrid Eligible | MSA Professional Services is seeking an experienced, servant-leadership-minded executive to serve as our next Chief Operating Officer. With our current COO planning to retire in the coming months, this is a meaningful succession opportunity to build on a strong foundation while helping guide MSA’s continued growth.

As a 100% employee-owned consulting firm with a rising position among the ENR Top 500 Design Firms, MSA offers the opportunity to influence the future of an organization where employees share directly in its success. The COO will lead company wide operations and help strengthen the employee experience, client experience, financial performance, and long-term sustainability of the firm.

What’s in It for You
• Help shape the strategy and future of a growing, employee-owned firm.
• Lead and develop accomplished service line and operational leaders.
• Make a company wide impact on our people, clients, performance, and culture.
• Partner closely with the CEO, Board of Directors, and senior leadership team.
• Join an organization committed to relationships, continuous improvement, and responsible stewardship.

Responsibilities

Role Responsibilities The COO will translate MSA’s strategy into consistent, effective execution across the organization. This leader will:
• Provide oversight and direction for MSA’s day-to-day operations.
• Lead and support Service Line Leaders in achieving strategic, financial, and growth objectives.
• Strengthen accountability, collaboration, and operational consistency across the firm.
• Champion employee development, leadership growth, and succession planning.
• Advance project delivery, quality, and an exceptional client experience.
• Support business planning, annual budgeting, and short- and long-term organizational strategy.
• Identify market opportunities and help position MSA for continued, sustainable growth.
• Foster the exchange of ideas and best practices through a OneMSA approach.

Qualifications

What you bring

Skills & Knowledge /

Education & Experience:

• A bachelor’s degree in business, engineering, finance, or a related field, or an equivalent combination of education and experience.
• At least 15 years of relevant experience in business development, engineering, finance, operations, or a related discipline.
• At least 10 years of progressive leadership experience.
• Experience with in the core functions of an architecture, engineering, or construction firm is preferred.
• A strong understanding of financial performance, project delivery, organizational operations, and business growth.
• An empathetic and influential communication style that builds trust across all levels of an organization.
• A demonstrated ability to develop people, lead through change, and create accountability.
• Strong judgment, integrity, and a commitment to MSA’s mission, values, and purpose.
• Experience with AEC
360 is preferred.

Why MSA
100% employee‑owned firm with 100+ years of community impact

Collaborative culture with in-house experts for all disciplines across the firm Flexible work‑life integration

Ongoing learning and professional growth opportunities for all positions

Commitment to fostering a work environment where employees have a strong sense of inclusion and belonging

Included on the "ENR Top 500 Design Firms" for over 27 straight years

Pay & Benefits
* Compensation Range: $198,355 – $327,286 (commensurate with experience)
ESOP:
Receive MSA stock shares annually, at no cost to the employee

Medical, dental & vision insurance for you, spouse, domestic partner, and eligible dependents
17+ days PTO (potentially higher pending experience) + 8…