Field Equipment Service Technician

Field Equipment Service Technician at Farmer Brothers

Base pay range: $27.00/hr - $28.00/hr

At Farmer Brothers, our Revive™ Service & Restoration team of experts specialize in tea and coffee beverage brewing equipment installations and removals, maintenance plans and any emergency services. As a Field Equipment Service Technician you will provide exceptional service and installation of coffee brewing and beverage equipment for a designated customer base. Responsibilities include parts inventory, service call closure, and documentation of work assignments and time.

• Monday - Friday, 7:30 am - 4:30 pm, on-call required, including weekends
• Travel:
  Driving within a 100-mile radius; regional travel may be required

• Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
• Participate in “On Call” service including after hours and weekend schedule rotation.
• Maintain spare parts and equipment levels and reorders within replenishment guidelines.
• Document and verify all required activities and call closure process.
• Participate in the planning, scheduling, and execution of equipment installations.
• Communicate prompt and clearly.
• Provide customer feedback/requests to management or inter-departments.
• Follow outlined service level agreements for customer programs.
• Manage and prioritize tasks to meet expectations.

• High school diploma or equivalent.
• Minimum of 3 years of Mechanical and technical experience.
• Previous food service experience preferred.
• Experience in electrical, plumbing, HVAC, or tech meter preferred.
• Valid driver’s license with clean driving record.
• Able to travel within 100+ mile radius of branch location.
• Ability to problem‑solve and diagnose equipment issues.
• Ability to lift up to 60 lbs frequently.
• Ability to prioritize and perform both scheduled and unscheduled service activities, including emergency service calls, preventative maintenance, surveys and installations.

• Good oral and written communication skills.
• Strong customer service skills.
• Supportive and committed to business goals.
• Identify issues, problems, or opportunities.
• Apply new knowledge to practical use on the job.
• Awareness of impact on others.
• Active listening and effective communication with customers or management.
• Identify new opportunities and proactively grow the business.
• Build rapport and cooperative relationships with customers.
• Sound business judgment and decision making skills.
• Work independently with little supervision.
• Collaboration.

Mid‑Senior level

Full‑time

Information Technology

Food and Beverage Services