Family Service Case Manager

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Lutheran Social Services of Illinois (LSSI) is a leading not‑for‑profit organization providing healing, justice, and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we continue to be a strong, viable presence in the State of Illinois, committed to making a difference.

The position is full‑time, Monday through Friday, 9:00 am to 5:00 pm. It will be split between two locations, Moline and Galesburg, and is responsible for providing full casework services to ensure the safety and well‑being of children by assisting families to meet minimum parenting standards. The case manager also ensures service provision is compliant with state mandates, COA standards, agency policies, and program plans.

• On Demand Flexible Paydays for earned wages through the Dayforce Wallet app.
• Competitive salary based on relevant education, experience, and licensure.
• Salary $58,000–$60,500 Annually.
• Opportunity for advancement.
• Comprehensive benefits package for full‑time employees including healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• The paid training you need to learn, grow, and succeed.

• Coordinate and collaborate with other service providers, schools, and healthcare facilities to promote and ensure child well‑being and safety during service delivery.
• Assess family service needs and provide linkage to community resources to remediate problems and prevent abuse or neglect and verify participation.
• Provide strengths‑based case management to facilitate the resolution of low to minor challenges contributing to risk to children.
• Advocate with medical or governmental institutions.
• Complete and submit all required reports, documents, and billing accurately and timely as required by the agency and funding sources.
• Participate in supervisory process for guidance, direction support, and approval of decision‑making, assessment, service planning, and intervention.

• Bachelor’s degree in social work or a related human service field required.
• Background check clearance, both criminal and CANTS required.
• State licensing/certification as required by the State of Illinois Department of Children and Family Services.
• Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing.
• Experience in social service work preferred.
• Experience working with schools, healthcare facilities, and government institutions preferred.
• Demonstrated ability to relate to others and influence people.
• Valid driver’s license, in good standing for the state of residency required.
• Valid IL statutory minimum liability insurance coverage for bodily injury and property damage required.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status, pregnancy, or any other characteristic protected by law.

• Entry level

• Full‑time

• Other
• Non‑profit Organizations

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