Tech Specialist - Moncks Corner, SC; Hybrid

Tech Specialist 3 (Hybrid) – Moncks Corner, SC

Join to apply for the Tech Specialist 3 role at M.C. Dean, Inc.

Salary: $82,520.00 - $ (Moncks Corner, SC)

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber‑physical solutions for the nation’s most mission‑critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, we deliver resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

The Technical Specialist will demonstrate the following capabilities:

• Analyze system performance and recommend improvements
• Provide support to the system administration team
• Use advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
• Communicate with customers, manufacturers, vendors and system administrators
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set‑up, imaging software loading, and antivirus updates
• Conduct in‑depth research and evaluate the research of Technical Specialists to evaluate existing and future systems
• Provide on‑site system support post deployment
• Read and interpret engineering drawings
• Understand SOP and SOW documentation
• Ensure test lab equipment is maintained
• Interface with engineering team to ensure design efficiency
• Interface with internal and external customers
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Read blueprints, schematics and statements of work (SOW)
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
• Conduct research and development on new system manufacturers (e.g., access control, intrusion detection and closed‑circuit television systems)
• Perform all duties with minimal direct supervision

• High School Diploma with 10+ years of experience in installation, troubleshooting and/or testing of electronic security systems, or
• Associates degree with 8+ years of experience, or
• Bachelor's Degree with 5+ years of experience, or
• Master's Degree with 3+ years of experience
• System administrator experience performing triage, resolving problems, analyzing data to prevent issues, and implementing new workstations and extensions
• Vendor certifications for electronic systems preferred
• Reliable attendance at customer site during required work hours
• Ability to work a flexible schedule that may include nights and weekends
• Ability to travel CONUS and OCONUS
• This is a hybrid position

• A collaborative team inspired by engineering and innovation to enhance customer outcomes, improve lives, and change the world for the better
• An opportunity to lead and build a business with the support of an industry‑leading firm that has been in business for 75 years
• Investment in your skills and expertise through professional and technical training programs, including leadership training and tuition reimbursement
• Open and transparent communication with senior leadership and local office management

• Exposure to computer screens for extended periods of time
• Sitting for extended periods of time
• Reach by extending hands or arms in any direction
• Have finger dexterity to manipulate objects with fingers rather than whole hands or arms (e.g., using a keyboard)
• Listen to and understand information and ideas presented orally
• Communicate information and ideas in speaking so others will understand
• Read and understand information and ideas presented in writing
• Apply general rules to specific problems to produce answers that make sense
• Identify and understand the speech of another person

Not Applicable

Full‑time

Information Technology

Design Services