Retail Shift Leader l Moncks Corner

Summary

Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail center by performing the following duties personally or through supporting team members.

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence (I-CARE Values)
• Provides amazing customer experiences to all internal and external customers (ACE Values)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE values
• Embraces an expectation of learning and growth and participates in training and development
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill and ensures team members feel respected, accepted, and included
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)
• Sorts, prices, and stocks hardline donations for sale according to established expectations
• Sorts, tags, and stocks softline donations for sale according to established expectations
• Accurately utilizes point-of-sale system to complete sale of merchandise and requests customers to round-up change for maximum mission impact
• Accurately records donations, production of merchandise and specified tasks
• Exceeds established production goals corresponding to role in retail location
• Maintains clean work environment
• Demonstrates mastery of cashier, softline production, and donor services / hardline production roles through evaluation
• Obtains and maintains forklift and walk-behind stacker certification
• Obtains and maintains first-aid / CPR / BBP certification
• Trains team members as they are onboarded and ensures a positive example is set for all team members
• Recognizes when team members need coaching and provides immediate coaching when applicable
• Issues refunds and resolves customer concerns
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department
• Complies with all agency policies, procedures, and safety standards throughout all work areas and meets CARF, Department of Labor, and other regulatory standards
• Leads retail team and store activities in the absence of or at the direction of the Retail Store Manager and/or Retail Assistant Store Manager
• Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager in accordance with established guidelines
• Performs other job-related duties as assigned

Leads retail team and store activities in the absence of or at the direction of the Retail Store Manager and/or Retail Assistant Store Manager. Carries out leadership responsibilities in accordance with the Agency's policies and procedures. Responsibilities include training team members, planning, assigning, and directing work; addressing concerns and reporting circumstances to the Retail Store Manager or Retail Assistant Store Manager.

Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager ( #485 ) in accordance with established guidelines.

Performs other job-related duties as assigned.