Customer Logistics Regional Manager

Customer Logistics Regional Manager

By applying to this position you will have an opportunity to share your preferred working location from the following:
Atlanta, GA, USA;
Council Bluffs, IA, USA;
Columbus, OH, USA;
Moncks Corner, SC 29461, USA
.

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, a related field, or equivalent practical experience.
• 10 years of experience in logistics, supply chain, or customer service roles, with a focus on customer‑facing logistics.
• 5 years of experience with people management.

• Master’s degree or equivalent practical experience.
• Understanding of logistics principles, transportation modes, warehousing operations, and international shipping.
• Ability to have a customer‑centric mindset, with a commitment to providing exceptional service.
• Ability to manage logistics processes and resolve customer issues effectively.
• Ability to work separately and collaboratively in a changing environment with excellent communication, people management, and presentation skills.
• Ability to interpret data and make informed decisions with excellent problem‑solving skills.

As a Customer Logistics Manager, you will be responsible for overseeing and optimizing the logistics deployment and installation processes related to customer orders. You will serve as the primary point of contact for customer logistics inquiries and work cross‑functionally with sales, order planning, operations, warehouse, and transportation teams to ensure timely, efficient, and cost‑effective delivery and installation of goods while maintaining high levels of customer satisfaction.

You will possess strong problem‑solving and communication skills, coupled with a deep understanding of logistics principles and customer service excellence.

The US base salary range for this full‑time position is $162,000‑$240,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

• Act as the primary customer liaison, proactively managing communications regarding order status and shipment tracking while swiftly resolving logistics issues to ensure high satisfaction. Able to travel 30‑50% within the United States.
• Oversee transportation and warehouse coordination, managing carrier selection, route optimization, and inventory flow to guarantee cost‑effective and timely delivery.
• Collaborate cross‑functionally with internal teams and external vendors to align supply chain activities, ensuring compliance with all regulatory and documentation requirements.
• Drive operational excellence by monitoring Key Performance Indicators (KPIs) and generating reports to identify trends, optimize processes, and reduce transportation costs.
• Lead logistics improvement projects and maintain strong stakeholder relationships to enhance overall service quality, order accuracy, and operational efficiency.

Google is proud to be an equal‑opportunity, affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law.

See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.