Service Advisor

Overview

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Land Rover Moncton is seeking a Service Advisor to join our team! As a Service Advisor with Land Rover Moncton, you will be the primary point of contact for customers seeking vehicle maintenance or repairs. Your responsibilities will include greeting customers, assessing vehicle issues, providing cost estimates, and coordinating service appointments. If you have strong communication skills, automotive knowledge, and a passion for ensuring customer satisfaction, this role presents a fantastic opportunity to excel in the automotive service industry.

Hourly Wage Range: $21.40 to $25.70, plus performance bonus

• Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labor
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns
• Maintain automotive records by recording problems and corrective actions planned
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications
• Enhance the store's reputation by accepting ownership for accomplishing current and different requests; exploring opportunities to add value to job accomplishments

• At least one year of customer service experience
• Previous experience in an Automotive Service Advisor role is considered an asset
• Strong interpersonal skills: a good listener who can cultivate relationships
• Excellent communication skills
• Ability to work in a team-driven environment
• Good organization and learning skills
• Valid driver’s license with acceptable driver's abstract

We offer a Total Rewards package designed to help you thrive physically, financially, and emotionally. Benefits may include:

• 100% Matched Retirement Savings Plan – employer-matched RSP plan, with a maximum of 4% after 3 months and 5% after 5 years
• Flexible Health & Dental Plans – six cost-shared plans
• Mental Health & Wellness Support – 24/7 confidential EFAP support
• Employee Discounts – on vehicle purchases, parts, and service at Steele locations
• Work Boot Reimbursement – immediate reimbursement
• Access to Steele University – role-specific training and skills development

Salary estimates are provided for general comparison and are not verified by Steele Auto Group. Specific compensation will be discussed with candidates selected to move forward in the recruitment process.