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Job Description & How to Apply Below
Organizational Change Manager
Location:
Canada, Remote
Seniority on the skill/s required on this requirement:
Senior
Estimated Duration: 1 year with possible extension for another 1 year
Work authorization:
Any (candidate must be authorized to work in Canada)
Job Summary:
We are seeking an experienced Organizational Change Manager (OCM) Lead to support a public-sector consumer licensing modernization initiative. This role will provide change management, business readiness, communications, stakeholder engagement, training, adoption, and AI enablement services to support a successful implementation. The OCM Lead will work under the direction of the Service Owner, Project Manager, and Business Leadership, collaborating with business, technical, operational, and vendor stakeholders to drive successful adoption and sustained use of the new system, including the effective and responsible use of approved AI-enabled tools and capabilities.
Responsibilities Develop, maintain, and execute an integrated Business Readiness and Organizational Change Management strategy aligned with project scope, milestones, releases, and emerging AI-enabled capabilities
Identify readiness requirements, dependencies, assumptions, constraints, and potential impacts of new technologies, including AI-enabled processes
Conduct change impact assessments across business processes, roles, procedures, and operational practices
Develop stakeholder readiness assessments and monitor organizational preparedness using qualitative and quantitative feedback
Develop and implement a communications and engagement strategy, including key messages, briefings, presentations, FAQs, and knowledge resources
Develop and maintain a comprehensive training approach, including user guides, instructor‑led materials, job aids, and learning resources
Facilitate or support training sessions, workshops, and knowledge transfer activities
Develop strategies to support user adoption and sustained operational use of the new system
Identify organizational barriers to adoption and develop mitigation plans
Coordinate business readiness activities supporting deployment, go‑live, stabilization, and transition to operations
Provide regular status reporting on change management, readiness, communications, training, and adoption activities
Participate in project governance forums, steering committee briefings, and executive reporting sessions
Leverage approved AI‑assisted tools, where appropriate, to support stakeholder analysis, communications development, training content, and reporting, while ensuring outputs are reviewed for accuracy, quality, privacy, security, and accessibility
Requirements:
Must Have:
Bachelor's degree or diploma in Computer Science, Information Technology, Business Analysis, Information Systems, Public Administration, Business Administration, Organizational Development, Communications, Human Resources, Adult Learning, Project Management, or a related discipline
3+ years demonstrated experience as an Organizational Change Manager on at least one multi‑year project in a government or public‑sector organization, impacting 50+ staff
7+ years demonstrated experience developing and implementing change management strategies/plans, business readiness assessments, stakeholder engagement/communications plans, and/or change impact assessments and mitigation strategies
7+ years demonstrated experience developing effective communication materials for stakeholders (newsletters, FAQs, user guides, presentations)
2+ years experience implementing citizen services portal and business workflow applications on the Service Now platform
7+ years experience leading Organizational Change Management activities for business transformation and technology‑enabled…
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