Commercial Accounts Program Manager

Commercial Accounts Program Manager### Commercial Accounts Program Manager Apply:
Remote:
CAN - ON - Brampton (Toronto):
Full time:
Posted Today:
R-255018
*
* Who We Are:

** At OPENLANE we make wholesale easy so our customers can be more successful.
** We’re a technology company
** building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
** We’re a data company
** helping customers buy and sell smarter with clear, actionable insights they can understand and use.
** And we’re an innovation company
** accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
** Our Values:
**** Driven Way builders**. We pursue challenges that inspire us to build, create, and innovate.
** Relentless Curiosity.
** We seek to understand and improve our customers’ experience.
** Smart Risk-Taking.
** We transform risk into progress through data, experience, and intuition.
** Fearless Ownership.
** We deliver what we promise and learn along the way.##
** We’re Looking For:
** We are seeking a
** Commercial Accounts Program Manager
** with experience in B2B client relationship management and client advocacy within the automotive inspection sector. You will be part of the OPENLANE Canada Inspections team responsible for delivering best-in-class inspection services, technical data integrations, and operational excellence for key commercial account partners. You will be involved in leading client meetings and collaborating cross-functionally with Product, IT, and Operations teams.  The ideal candidate will have 3+ years of account management experience in the automotive industry.  

##
** You Are:**
* ** Client-Centric:
** You build deep, trusted relationships with major account partners and advocate fiercely for their technical and operational needs.
* ** Data-Driven & Analytical:
** You comfortably monitor, track, and report on SLA metrics and KPIs to continuously elevate service levels.
* ** Collaborative Solutions-Finder:
** You seamlessly bridge internal operations, and client teams to resolve complex technical or process challenges.
* ** Effective Communicator:
** You possess exceptional public speaking and interpersonal skills to lead business reviews and strategic demonstrations with executive stakeholders.
* Proactive & Results-Oriented:
You identify workflow bottlenecks, implement productivity tools, and drive continuous operational optimization.  ##
** You Will:
*** Act as the primary point of contact and advisor for assigned client partnerships regarding all inspection services rendered.
* Lead client meetings including onboarding/implementation, business reviews, SLA status updates, and technology/inspection demonstrations.
* Maintain, monitor, and report on accurate monthly SLA metrics and KPIs, utilizing data insights to drive client forecasting and service enhancements.
* Collaborate cross-functionally with internal operations, Product, and IT teams to translate client technical requirements into actionable development items.
* Optimize operational workflows, manage escalated client issues or disputes, and implement process improvements to maximize overall efficiency.
* Provide strategic feedback and market intelligence to executive leadership regarding client trends, industry changes, and service opportunities.
* Deliver timely, professional correspondence (calls, video conferences, and emails) for all internal and external client requests.  ##
** Who You Will Work With:
** Reporting to the Sr. Manager, Commercial Operations,  this role will collaborate with internal Operations, Inspections Product, IT, and Client Executive Leadership on a daily/weekly basis.  ##
** Where You Work:
** Your work is performed as a Remote employee (based in Toronto…