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Customer Service Rep Bilingual

Bilingual Player Representative

Job in Moncton, New Brunswick, Canada
Listing for: Atlantic Lottery
Full Time position
Listed on 2026-02-26
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Job Description & How to Apply Below
Position: Bilingual Player Experience Representative

What you'll do

Responsibilities

What You'll Do
:

Player Experience & Advocacy
:

  • Champion a player-first culture by actively listening, showing empathy, and ensuring every interaction reflects care, accuracy, and professionalism.
  • Protect confidentiality and handle all player information with discretion.

    • Feedback & Issue Resolution
    :

  • Capture, track, and document player feedback, concerns, and complaints in the appropriate systems so issues can be escalated to the right teams.
  • Support
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