Bilingual Support Representative

Enhance customer support at Brandt as a Bilingual Product Support Representative located in Moncton. Focus on processing parts orders and providing exceptional service in both French and English.

Brandt is seeking a dedicated Bilingual Product Support Representative for its Moncton Customer Support Center. This role is vital for processing parts orders and addressing inquiries regarding availability and pricing. Candidates must possess strong problem-solving abilities and effective communication skills to thrive in a multi-tasking environment.

Key Responsibilities:

• Respond promptly to customer inquiries via multiple channels

• Deliver engaging customer service through active listening

• Accurately process parts orders without errors

• Confirm inventory availability and manage shipping timelines

• Collaborate with field staff to resolve product issues

Requirements:

• Bilingual in French and English for effective communication

• Strong problem-solving skills focused on customer satisfaction

• Detail-oriented with high accuracy in order processing

• Experience in an inbound call center is an asset

• Must be flexible for various shifts in a 24/7 support center

Bring your bilingual skills and customer-oriented approach to Brandt’s Moncton team.
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