Bilingual Customer Service Specialist

Serve customers with Mabe as a Bilingual Customer Service Specialist in Moncton. Handle inquiries in both French and English while ensuring efficient service call bookings and warranty discussions.
In this role, you will receive inbound calls from customers across Canada and address their inquiries about product warranties. You must efficiently manage multiple software applications and ensure timely follow-ups on commitments. A strong focus on customer service and teamwork in a collaborative environment is essential for success.

Key Responsibilities:

• Handle inbound customer calls regarding warranties

• Book service calls on various home appliances

• Complete transactions in real time using software

• Follow up on commitments and escalate issues

• Provide exceptional customer service in French and English
Requirements:

• Fluently bilingual in French and English

• College or University degree or equivalent experience

• Minimum two years in customer service

• Strong keyboard skills (30+ WPM required)

• Dependable, motivated, and customer-focused
Leverage your bilingual skills and customer service expertise to deliver exceptional support for Mabe's customers.
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