Bilingual Customer Service Specialist

Elevate customer satisfaction as a Bilingual Customer Service Specialist with Mabe in Moncton. You'll handle inquiries in both French and English, focusing on warranty and service bookings.
As a member of the Moncton Customer Service Centre, you will efficiently address customer inquiries and manage transactions in real time. The ideal candidate has a background in customer service and thrives in a team-oriented environment. Your technical skills and commitment to excellence will support both customer interaction and internal processes.

Key Responsibilities:

• Manage inbound customer inquiries in French and English

• Handle warranty questions and service call bookings

• Use multiple software applications for real-time transactions

• Follow up on commitments and escalate unresolved issues

• Collaborate effectively in a team environment
Requirements:

• Fluently bilingual in French and English

• College degree or equivalent experience required

• Minimum two years in customer service roles

• Proficiency in computer applications and keyboard skills

• Strong commitment to customer satisfaction
Utilize your bilingual skills and customer service expertise to help Mabe continue its success in Moncton.
#J-18808-Ljbffr