Auto Repair Service Advisor

Step into the role of Service Advisor at Lounsbury Heavy-Duty Truck Centre in Moncton. Drive customer satisfaction by addressing service needs and maintaining seamless communication.

This full-time position focuses on facilitating truck repairs through effective customer interaction and service management. As the initial contact, you'll collect necessary information, manage appointments, and document repairs while supporting the foreman. Work alongside a dedicated team committed to your growth with a competitive wage and comprehensive benefits.

Key Responsibilities:

• Welcome customers and assess their service needs

• Handle phone and email bookings efficiently

• Prepare repair orders and note customer issues

• Provide status updates during repairs

• Inform customers about warranty-covered repairs

Requirements:

• Completion of high school or GED

• Post-secondary education advantageous

• Clean driving record and valid driver’s license

• Computer skills in Outlook and Excel essential

• Customer service or sales experience valued

In this role, leverage your interpersonal skills to create excellent customer experiences and enhance service quality.
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