Government Service Representative

Join our team as a Government Customer Service Representative in Moncton, NB, assisting citizens via friendly video calls. This full-time role offers engaging interactions and support for their needs.

We are seeking full-time representatives for a contract role that lasts 3 months with possibilities for extension. Your bilingual communication skills will be crucial in providing courteous and informed service to citizens. You'll handle identity validation through video calls, answer questions on administrative processes, and ensure confidentiality throughout the service.

Key Responsibilities:

• Assist citizens with their inquiries through video calls

• Validate identity effectively during calls

• Provide information on document renewals and approvals

• Direct citizens to other services when necessary

• Maintain discretion and confidentiality in all interactions

Requirements:

• Fluent in English;
French is an asset

• Full-time availability, including weekends, from 8:00 am to 8:00 pm

• Must work from Moncton office

• Excellent interpersonal skills and customer focus

• Ability to multitask with multiple systems

Engage with citizens and enhance your skills in a positive work environment.
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