Bilingual Customer Service Specialist

Join Mabe as a Bilingual Customer Service Specialist in Moncton, handling inquiries for appliance service in a dynamic call center environment. Assist customers in both French and English while demonstrating superior service skills.

In this role, you will manage incoming calls for warranty inquiries and service requests. Ideal candidates will be bilingual (French & English) with at least two years of customer service experience. Your ability to navigate multiple software applications and respond promptly to customer needs will be essential.

Key Responsibilities:

• Handle inbound customer calls effectively

• Provide warranty and service information accurately

• Follow up on commitments and escalate issues

• Utilize multiple software applications simultaneously

• Maintain high standards in customer service delivery

Requirements:

• Fluency in both French and English

• Two years of customer service experience

• College or University degree or equivalent experience

• Strong computer literacy with typing speed of 30 WPM

• Availability for flexible work hours

Deliver exceptional bilingual support at Mabe and contribute to customer satisfaction in Moncton.
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