Genesys Senior Customer Success Manager

Be a pivotal force in customer success at Genesys as a Senior Customer Success Manager. Focus on elevating client experiences with cutting-edge AI solutions in a full-time capacity.

Taking charge of a strategic portfolio, you will drive customer satisfaction through alignment with business goals and effective transformation initiatives. By leveraging data and collaborating with multiple teams, you will ensure that customers extract value from their investments, enhancing loyalty and expansion opportunities. Strong customer relationship management skills are essential.

Key Responsibilities:

• Lead customer success for a portfolio of enterprise accounts

• Foster executive-level relationships to reshape CX strategies

• Oversee Quarterly Business Reviews for performance insights

• Coordinate internal resources to tackle customer issues

• Assess and enhance customer health for lasting satisfaction

Requirements:

• 6+ years in enterprise customer success roles

• Bachelor's in Business or equivalent

• History of driving measurable customer outcomes

• Proficient in CRM systems and success metrics

• Dynamic presentation skills for senior stakeholders

Join Genesys to connect enterprises with impactful AI-driven customer solutions.
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