Bilingual Customer Service Representative

Join Transportation Equipment Network as a Bilingual Customer Service Representative in Moncton, NB. Provide essential roadside assistance while ensuring customer safety and satisfaction 24/7.

We’re seeking a dynamic individual to coordinate emergency service requests in our contact center. This fast-paced role focuses on managing customer inquiries and providing timely updates while collaborating with a skilled team. A strong background in customer service, especially in emergency or transportation sectors, is highly valued within our supportive environment.

Key Responsibilities:

• Coordinate service requests while ensuring customer safety

• Prioritize and dispatch emergency road service efficiently

• Update customers on service progress and estimated arrival

• Collaborate effectively with team members and management

• Accurately enter information into Salesforce systems

Requirements:

• Bilingual in French and English

• Experience in roadside assistance or similar is an asset

• Strong problem-solving and time management abilities

• Effective verbal and written communication skills

• Intermediate computer proficiency

Bring your passion for helping others to enhance customer service experiences at TEN Canada in Moncton.
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