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Focused SMB Customer Success Manager

Job in Moncton, New Brunswick, Canada
Listing for: Karbon
Full Time position
Listed on 2026-08-28
Job specializations:
  • Customer Service/HelpDesk
  • IT/Tech
Job Description & How to Apply Below
Position: Growth-Focused SMB Customer Success Manager
Karbon is seeking an SMB Customer Success Manager to oversee a broad portfolio of SMB accounts, driving adoption and value while reducing churn. You will act as the primary contact for customers, coordinating with support and product teams to ensure satisfaction.
The role emphasizes strategic relationship management, data-driven insights, and proactive renewal planning across multiple accounts in a global, cloud-based SaaS environment. Excellent communication skills are essential.

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