Customer Service Representative

Join NQX as a Customer Service Government Representative in Moncton, where your communication skills and empathy will shine. This on-site contract role involves assisting citizens via video calls to address their inquiries.

In this full-time, on-site position, you will be part of a dynamic team, offering essential assistance to citizens with their administrative questions.

Your role will serve a government entity, providing warm and informed service during a 3-month contract, with potential for extension. Collaboration, communication, and multitasking are essential to success in this unique position.

Key Responsibilities:

• Assist citizens through video calls with inquiries

• Validate identities and guide users on document processes

• Direct inquiries to appropriate services when needed

• Maintain confidentiality during citizen interactions

• Provide solution-oriented assistance with empathy

Requirements:

• Fluent English speaker with strong communication skills

• Availability for 20-40 hours/week, weekdays and weekends

• On-site work requirement in Moncton office

• Proficient with multiple computer applications

• Ability to perform various tasks simultaneously

Empower your career in customer service with NQX, delivering impactful connections in Moncton.