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Bilingual SaaS Customer Support Specialist

Job in Moncton, New Brunswick, Canada
Listing for: LIQUIDTOOL.
Full Time position
Listed on 2026-10-22
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, HelpDesk/Support, Technical Support
  • Language/Bilingual
    Bilingual, Technical Support, English Speaking
Job Description & How to Apply Below
Support Liquid tool customers remotely from Greater Montreal using fluent French and English alongside strong SaaS support skills. Help manufacturers solve questions and technical issues.
As a Support Specialist, you will become the go-to contact for customers across North America and beyond. Liquid tool’s IIoT sensors and SaaS platform help manufacturers control their metalworking fluids. You will guide customers toward getting the most from the solution while contributing to customer care.

Key Responsibilities:

Answer customer questions about Liquid tool’s solution
Help resolve technical issues for customers
Support manufacturers using IIoT sensors
Assist customers with the SaaS platform
Help customers get the most from Liquid tool
Requirements:
Based in the Greater Montreal area
Fluent French and English, written and spoken
Authorized to work in Canada
Available for international travel without visa restrictions
Experience in customer support, ideally for SaaS
Bring bilingual communication and SaaS customer support experience to Liquid tool’s remote customer care for manufacturers worldwide.
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