Bilingual Consumer Collections Specialist

Use bilingual customer service and negotiation skills remotely with BMO, supporting payment solutions for delinquent and high-risk accounts across Ontario. Handle complex customer conversations professionally.
As a Bilingual Account Specialist in BMO’s Customer Shared Services group, you will review delinquent, high-risk, and written-off accounts. You will advise customers on payment strategies, complete collections-related sales and service, and support resolution of non-performing accounts. The work includes customer communications, transaction processing, reporting, and stakeholder coordination.

Key Responsibilities:

Review accounts and analyze collection probability
Advise customers on payment and collections strategies
Execute established loss mitigation processes
Handle incoming calls and complex escalations
Prepare reports, dashboards, and customer documentation
Requirements:
Bilingual customer communication capability
Strong negotiation and interpersonal skills
Knowledge of applicable guidelines and regulations
Ability to analyze data and provide recommendations
Ability to coordinate with internal stakeholders
Apply customer service, negotiation, and collections expertise to help BMO manage high-risk accounts and customer payment needs.