Job Description & How to Apply Below
As a Scaled Customer Success Manager, you will support Loopio’s digital customer journey within Customer Success will gather customer feedback, guide adoption, develop communications, and monitor health signals. The work centers on high-volume engagement, meaningful relationships, and measurable customer outcomes.
Key Responsibilities:
Gather customer feedback and provide product adoption guidance
Develop personalized communications using customer journey triggers
Monitor usage trends, engagement metrics, and customer health
Build success plays, templates, and frameworks in Gainsight
Deliver webinars, in-app guides, and digital adoption services
Requirements:
At least one year of Customer Success experience
Strong written and oral communication skills
Ability to manage high-volume customer engagements effectively
Highly organized project management approach
Experience in Software as a Service is a plus
Apply customer success, communication, analytics, and digital engagement skills to Loopio’s scaled customer journey and adoption strategy.
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