Job Description & How to Apply Below
As a Customer Service Representative, you will assist families and schools participating in the scholarship program. You will respond to student inquiries, scholarship applications, and funding-status questions. Your work helps ensure callers receive answers, remain satisfied, and complete student registration.
Key Responsibilities:
Respond to incoming calls about student inquiries
Answer scholarship application and funding-status questions
Use probing questions to identify caller needs
Provide solutions through active listening and accuracy
Support satisfied callers and registered students
Requirements:
Excellent verbal and written communication skills
Strong multitasking abilities and attention to detail
Fluency in English
Customer service experience and problem-solving drive
Microsoft Office familiarity and reliable wired internet
Support scholarship families and schools remotely through customer service, communication, problem-solving, and careful attention to detail.
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