Customer Case Classification Assistant

Classify customer cases by reading message details, applying current labels, and identifying uncertainty for review. This remote records assignment supports office administration.
As a Service Category Tagging Assistant, you will help make online case queues easier to search and report. The work involves distinguishing primary and secondary concerns, recognizing changed topics, and using approved mappings for retired category names. You will not judge service quality or create categories.

Key Responsibilities:

Read customer messages beyond their subject lines
Identify the assigned tagging project's covered topic
Use approved primary and secondary categories
Leave notes when possible categories remain uncertain
Preserve case ownership and closing status
Requirements:
Ability to read customer cases carefully
Ability to make concise review notes
Comfort following current category definitions
Willingness to leave ambiguous cases for review
No special taxonomy background is required
Bring careful case reading, category matching, and review discipline to customer service records supporting accurate retrieval and routing.