Customer Success Manager

About Motion 💡

Motion is creating the command center for creative strategists: an AI-driven analytics and intelligence platform that bridges the gap between performance marketers and creative teams, helping them uncover what's working, what's not, and ultimately ship more winning ads across platforms like You Tube, Linked In, Meta, and Tik Tok.

Today, Motion is trusted by some of the world’s top e-commerce and direct-to-consumer brands and agencies (including Vuori, True Classic, The Farmer’s Dog, and Hex Clad) and has analyzed over $14 billion in media spend.
When leading brands want to understand their creative performance, they turn to us.

The founders have built successful companies before, but what we’re most proud of is who chose to build again with them.
10% of our team worked with our founders at their previous company and followed them to Motion. That kind of loyalty doesn’t happen by accident, it’s built on trust, strong culture, and a shared belief in what we’re creating.

We’re growing fast (2.5x year-over-year and now 70+ team members), our product is sticky, and with a recent $30M Series B raise, we're just getting started. We’re building the future of creative intelligence and are looking for talented people to help us get there! 🚀

You will be directly responsible for educating our clients (agencies and DTC brands) on creative strategy and how to operationalize their workflow to fill the current gap between performance and creative teams using Motion. They’re already feeling the pain, and this problem is a top priority for them. By gaining a deep understanding of media buying and creative production you will help teams see how the Motion platform is the answer to the workflow challenges they are experiencing.

Your work will have a direct impact on our growth.

We have a mighty team of 5 right now. You will report our CS Team Lead, Ale, whose superpowers are leading by example by being wildly curious (never shying away from asking a question), caring deeply (not just saying it, but showing it), and constantly trying to improve processes.

Developing an onboarding curriculum for your clients and bring it to life in engaging sessions. You’ll help clients build a report structure that meets their needs using Motion and then host sessions with their teams to make sure everyone knows how to use the reports. Our current session mix consists of large-group Motion custom walkthroughs/educational talks, small group working sessions, naming convention and creative strategy brainstorms.

• After onboarding, you’ll continue to build relationships with clients to ensure they are up to date on new features, breakthroughs in creative strategy processes, and ensure they find continued value in the app.
• Understand our clients’ team dynamics knowing when to loop in relevant stakeholders for training and conversations.
• Understand clients’ current creative strategy processes, identifying gaps or inefficiencies and partnering with them strategically to strengthen their approach through education, best practices, and deeper Motion usage
• Contribute to internal and external content as a thought leader.

As a company, we are becoming AI-native. We don’t have limits on what we can try, and every team is sharing their wins!

We’re figuring out new things every day, and here a few that stand out:

• Use Motion's AI (Runneth) proactively as a sales and re-engagement tool – not just reactively in-product. This looks like running live creative audits during customer calls, sharing 'what's working / what's not' snapshots in follow-up notes, or using competitor reverse-engineering outputs during onboarding touchpoints.
• Synthesize customer intelligence at scale using AI – for example, feeding 70+ customer calls into Notebook
  
  LM to aggregate VOC insights, or analyzing a month of Gong calls to quantify demand for a specific feature and share structured findings with the broader team.
• Turn AI into a personalized customer deliverable in real time – like attaching the Creative Benchmarks report to Motion's AI chat and prompting it with questions…