Customer Service Specialist - Automotive Finishes

Location: Dieppe

Job Description
The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs, answer their questions about our Automotive Sherwin-Williams products, and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve customer concerns and ensure maximum client satisfaction. The Customer Service Specialist is also responsible for receiving and preparing orders and safely moving, loading, and delivering products.

The individual selected for this role will be expected to work at Automotive Finishes #9081 located at 210 Dieppe Blvd., Dieppe, NB E1A 6P8.

Responsibilities

Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)

Load and unload products from deliveries

Operate all material handling, tinting, mixing, and testing equipment in a safe manner

Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.

Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Process sales transactions in the POS accurately and consistently with policies and procedures

Communicate and cooperate with supervisors and coworkers

Keep a clean and safe working environment and optimize space utilization

Follow quality service standards and comply with procedures, rules, and regulations

Ensure that the stockroom is organized

Comply with inventory control procedures and assist with bi-annual inventory review

Complete Monthly and Quarterly Safety Training

Assist with the Physical Inventory Process, which is conducted semi-annually

Assist in promoting sales specials and initiatives

* Based on business needs, keyholder responsibilities include completing Branch Opening and end-of-day procedures and making nightly bank deposits

Minimum Requirements

Must be at least eighteen (18) years of age

Must be legally authorized to work in the country of employment

Must have a valid, unrestricted Driver’s License

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Must have at least one (1) year of work experience in customer service, retail, or sales

Must be able to read, write, comprehend and communicate in English

Must be able to read, write, comprehend and communicate in French

Preferred Qualifications

Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch, or in the Automotive Industry

Have at least two (2) years of work experience in customer service, retail, or sales

Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, conveyor belts, etc.)

Have a High School diploma or a Certificate of Adult Education Completion (CAEC)

About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people.

Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop…