Bilingual Consumer Collections Specialist

Support BMO customers remotely from Ontario using bilingual communication, collections expertise, and informed payment guidance. Help manage delinquent, medium-risk accounts.

As a Bilingual Account Specialist, you will review accounts, understand customer needs, and provide collections-related sales and service. You will advise on payment strategies, execute loss mitigation processes, and maintain accurate customer records. The work includes calls, transactions, referrals, and collaboration with internal stakeholders.

• Review delinquent and medium-risk accounts for collections opportunities
• Advise customers on payment strategies and collections products
• Execute loss mitigation solutions for high-risk accounts
• Handle incoming calls professionally and efficiently
• Process transactions, documentation, referrals, and customer communications

• Two to three years of relevant experience
• Post-secondary degree or equivalent education and experience
• Knowledge of consumer collections laws and practices
• Good verbal and written communication skills
• Good analytical, organizational, and collaboration skills

Apply bilingual communication, collections knowledge, and payment strategy expertise while supporting BMO customers through remote service.