Verifier

Position: Income Verifier
Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden Park and Fig. Together, we are the leading alternative lending bank in Canada.

We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.
Eden Park:
Eden Park Inc. (“Eden Park”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, Eden Park has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. Join Eden Park as an Income Verifier, reporting to Diane El-Sanioura, and be part of our talented and growing team!
About the role   Review and verify applicant income and employment information
Process any income and/or trailing documents received
Managing a busy workflow while maintaining a high level of accuracy and meeting defined service standard and turnaround times
Follow up with assigned dealerships to resolve pending/missing items via phone, fax and email, communicate and resolve issues
Update records of customer interactions, process customer accounts and file documents
Carefully review applicant proof of income and employment documentation to ensure legitimacy and accuracy
Contact employers over the phone to further corroborate the information in a professional manner
Provide prompt, efficient, detailed customer-oriented service to all stakeholders
Perform all other duties as assigned
What were looking for   You possess excellent verbal and written communication skills.
You thrive in a fast-paced, ever-changing environment.
You possess exceptional attention to detail while operating under a sense of urgency.
You have strong analytical and arithmetic skills.
You know your way through advanced internet browsing and have amazing investigative skills
You communicate clearly over the phone and have strong listening skills.
You can manage a busy workflow and multi-task effectively.
You are tech-savvy and know your way through Microsoft Office Suite and Outlook
Previous experience in a lending, automotive-related business, or financial services
Post-secondary education
Working condition You have flexible availability to work. Working hours are from 11:00 AM to 7:00 PM PST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating. This is a fully remote position located in British Columbia
What you’ll love about working here   Award-Winning Culture:
We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
Work-Life Balance:
Enjoy flexibility with our hybrid work model designed to support your lifestyle.
Time to Recharge:
Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
Comprehensive Benefits:
Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
Future-Ready Savings:
Group…