Resident & Family Experience Coordinator

Resident & Family Experience Coordinator - Temporary Full Time

Glen Rouge Community, Scarborough, Ontario

Pay Rate: $43,055-$53,819

This posting is for and existing vacancy

We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families. We believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.

At Sienna, we empower our team members to help residents live the life they desire and deserve. We provide our team members with the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.

If this resonates with you, please keep reading.

What Sienna Offers:
We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard, and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal, and professional needs, including:

A competitive salary and vacation package

Health & Dental benefits program

RRSP with employer match

Share Ownership and Reward Program (SOAR)

Employee Share Purchase Plan with company match

Retention Bonus Opportunity:
Receive a retention bonus for remaining in the role for the designated period.

Continuous learning and growth opportunities

A welcoming culture that values diversity and differing perspectives, experiences, and beliefs

What You’ll Be Doing:
You will be a welcomed member of the Long Term Care team at Name Community, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Resident & Family Experience Coordinator, you’ll be the main point of contact for residents & families at the Community. You will build relationships with residents and their loved ones by coordinating care and services that enrich their daily health and well-being.

As an individual and part of a wider team, you will be a strong contributor to the culture of the Community, where the focus is always on cultivating happiness in daily life.

How You’ll Succeed
Provide Care and Service Coordination to Resident and Families

Lead the resident move in, transfer, and move out process

Collaborate closely with the leadership team to resolve concerns raised by residents & families promptly to ensure all parties are satisfied

Promote service excellence and hospitality

Coordinate resident & family satisfaction surveys and collaborate with the team to build action plans based on feedback to improve resident and family experience

Coordinate and facilitate resident care conferences

Engage community guest speakers to conduct in-service sessions related to long term care and services

Support the leadership team to improve resident care and services

Contribute to the development of quality improvement plans to increase quality of care and reduce risk

Conduct assigned Quality Management activities scheduled

Prepare data analysis and trends on a quarterly basis related to resident/family feedback

Who You Are:

You are compassionate and dedicated to meaningful work that supports seniors in living life with comfort, dignity, and respect

You have completed a College diploma or have equivalent experience

You have 3 years’ experience in healthcare, social services or related sector

You are customer focused and detailed oriented. You can multi-task and collaborate with leaders and team members

You exercise tact and diplomacy in working with seniors and their families

What you need to know:

Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience

You must be legally eligible to work in Canada or have a valid work/study permit

You must successfully pass a Vulnerable Sector Check

Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.