Quality & Risk Consultant

Position Type:
Permanent

Closing date:

Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province.

Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care. Medavie Health Services is part of Medavie, a health services organization.

Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians. As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health care challenges.

We are looking for a Quality & Risk Consultant. Reporting to the Director, Quality & Risk, the Quality & Risk Consultant will support risk management activities of home health services and pre-hospital care. Working with all areas of the organization, our patients and their families, as well as stakeholders, the Consultant will coordinate and process patient safety incidents, complaints and other risk related activities.

The Quality & Risk Consultant will focus on preventing adverse events and near misses which could impact patients, employees and our operations. The Consultant will also ensure all necessary information is collected regarding incidents and complaints by effectively communicating with patients, their families, other healthcare providers and stakeholders.

• Have a Bachelor of Science in Nursing (BSN) degree or diploma from a practical nursing program (LPN) awarded by an accredited educational institution
• Have a minimum of three years working in the field of quality and risk management, or in a position where managing quality and risk is part of regular activities
• Have an understanding of investigative processes and demonstrated experience in executing quality activities and investigations
• Possess excellent analytical skills, including the ability to think outside existing management practices/models and demonstrate foresight about potential issues and opportunities
• Have demonstrated ability to engage others in discussions and influence decisions through clear, concise, logical and compelling communication while providing the appropriate level of depth when communicating with a diverse group
• Have an understanding of home care health and ambulance systems and inherent safety and risk management processes
• Have exceptional communications skills both written and verbal, including the ability to engage various diverse groups in discussions
• Are knowledgeable of applicable federal and provincial laws and regulations relating to privacy, patient safety and risk management as well as accreditation standards
• Have the ability to manage difficult emotional situations either in person or via telephone with the patient, family, external stakeholders and internal staff

Bilingualism is mandatory for this position.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience…