Technical Services Analyst, Hardware

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Requisition : 248699

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

Moncton, NB, Canada

The Technical Support Analyst plays a critical role in ensuring 24/7 lifecycle management, administration, troubleshooting, and production support of Tangerine’s Windows and Linux server environments. This includes comprehensive responsibilities across hardware, operating systems, software, and server hardening. The role encompasses the management of both physical and virtual servers (via VMware ESXi), as well as VDI infrastructure supporting core banking systems, contact center platforms, and production and development environments.

The analyst is also responsible for ongoing vulnerability assessments, firmware updates, and patch management for Windows and Linux servers. In addition, the analyst contributes to cloud server initiatives, Single Sign-On (SSO) administration, certificate authority management, end-user technical support, and support for business and web applications.

Area of focus
: A specific area of focus for the successful candidate will be working on vulnerability mitigation and the secure configuration of Active Directory components and Windows servers. As such, a strong background in these areas is essential. The ideal candidate will bring strong technical expertise, analytical thinking, and hands-on experience to maintain a secure, reliable, and optimized IT operations environment.

• University or College Degree
• 3+ years of demonstrated hands-on experience in system administration supporting a large scale, mission critical enterprise infrastructure
• Working knowledge and hands-on working experience of Microsoft System Center, Red Hat and VMware suite of products
• Strong knowledge of HP server hardware (NIC, RAID, SCSI) including HP One View and iLo, experience with HP blade system management preferred
• Hands-on knowledge of authentication products for both Linux and Windows Server environments, Microsoft Active Directory and Red Hat IDM
• In-depth knowledge of and working experience with related protocols (TCP/IP, SMTP, HTTP, SFTP, TELNET, DNS, DHCP and SNMP etc.)
• Working knowledge of routing, VPN, firewall and system security
• Solid troubleshooting abilities, both proactive and reactive
• Demonstrated excellence in documenting complex enterprise level systems and procedures
• Able to proactively share and communicate complex technical and procedural information
• Logical thinker, step oriented problem solving
• Good verbal and written communications, including presentation skills
• Detail-oriented and able to effectively prioritize tasks, follow-up to ensure all aspects of the engagement are addressed, and escalate issues appropriately
• Proactive and results-oriented with good time management skills and the ability to work well under pressure and focus on multiple projects concurrently
• You are hands-on, willing to dive in and take charge, identifying and tackling key issues
• Strong team player who is confident and challenged in a fast-paced environment supporting a wide range of technologies

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique…