Deskside Support Technician

Enhance your technical skills as a Deskside Support Technician in Moncton, New Brunswick. This full-time (or part-time/project-based) role emphasizes hardware deployment, software support, and exceptional customer service.

We are seeking a candidate with a minimum of 1-2 years of field service and deskside support experience. Ideal applicants will possess A+ certification and strong troubleshooting skills for hardware and network issues. You will play a key role in performing IMAC tasks, managing software installations, and providing first-level help desk support to ensure seamless operations.

Key Responsibilities:

• Perform hardware roll-outs and refreshes across various devices

• Handle software installation, upgrades, and support

• Provide deskside troubleshooting for hardware, software, and network issues

• Respond to and close calls via National Dispatch Center

• Conduct bench repairs and maintenance as required

Requirements:

• 1-2 years in field service and deskside support

• A+ certification and strong troubleshooting abilities

• Diploma from a recognized IT program

• Vendor certifications beneficial

• Excellent customer service and communication skills

Utilize your technical expertise and customer focus as a Deskside Support Technician in Moncton.
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