Principal AI Architect - Cloud

Position: Principal AI Architect - Genesys Cloud
Empower organizational change as a Principal Agentic AI Solutions Architect at Genesys in Ontario. Lead enterprise AI projects that optimize customer engagement and operational performance.

This pivotal role in Genesys involves orchestrating AI-driven solutions to turn customer objectives into scalable, impactful outcomes. By shaping the architecture of AI experiences, you’ll work closely with senior executives to ensure alignment with business goals, driving measurable improvements in service quality and productivity.

Key Responsibilities:

• spearhead AI solutions that drive CX enhancements

• Translate KPIs into scalable technical architectures

• Innovate integration patterns for cross-functional collaboration

• Align internal and customer stakeholders for successful outcomes

• Prototype MVPs leveraging Genesys AI capabilities

Requirements:

• 8+ years of experience in enterprise AI solutions

• Strong knowledge of cloud services like GCP and AWS

• Familiar with API integrations and modern architectures

• Experience with AI-driven customer platforms like NLP

• Effective communication and collaboration skills with executives

Transform customer experiences at Genesys by utilizing advanced AI and cloud technologies.
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