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GPS Technical Support Representative
Job Description & How to Apply Below
This Level 1 role focuses on resolving customer inquiries through careful analysis and decision-making. You'll leverage your experience to assist with various technical challenges, such as username issues and hardware setup. Interaction with customers is key, as you strive to deliver quick and effective resolutions to enhance their experience with our technology.
Key Responsibilities:
• Provide service and support via automated phone systems
• Analyze customer queries and diagnose problems promptly
• Resolve hardware and software issues related to mobile and GPS devices
• Accurately document and track customer interactions
• Schedule follow-ups to ensure complete customer satisfaction
Requirements:
• Experience in technical customer support
• Strong analytical and decision-making skills
• Familiarity with Bluetooth and mobile communication devices
• Capability to work efficiently with tracking software
• Eagerness to learn about system updates and changes
Utilize your problem-solving abilities to support customers effectively with our GPS technologies in Moncton.
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