IT helpdesk

Role: IT helpdesk

Location:

Moncton, NB
Contract

Troubleshooting issues on windows platforms
Managing help desk and ticketing systems
Coordinating with the service desk to identify and mitigate root cause issues pertaining to the IT infrastructure and systems
Implementing proactive, preventive, and reactive maintenance measures
Implementing and using technology systems to detect patterns of anomalous network and security behavior
Architecting IT environments with sufficient redundancy, duplication, and security protection against natural, internal, and external threats that may compromise information security and service availability
Developing and implementing service level agreement (SLA) standards necessary for successful IT-enabled business operations
M365 support, installations, and troubleshooting