Location: City of Moncton
Position Type:
Permanent If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie.
By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute.
We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential.
As a Business Configuration Analyst, you will work with key business areas such as Sales, Implementation and IT, in the design of new benefit packages for configuration into the claims processing system. In addition to revision of the benefit packages. You will:
- Analyse benefit package requirements
- Provide feedback to stakeholders regarding feasibility and requirements for benefit configuration
- Enter benefit data on claims processing systems according to approved benefit structure
As well, you will:
- Set up new policies and revise existing policies, on applicable administrative systems
- Perform of all activities related to the onboarding of new groups, within established accuracy and efficiency performance targets; while working with multiple teams
- Analyze & respond to general and complex inquiries from members, internal/external stakeholders including brokers in a timely manner
- Maintain and update workflow/tools with appropriate documentation
- Adhere to and interpret business processes in a timely manner
- Act as key contact for the to support daily decisions and to provide recommendations for operational efficiencies
- Troubleshoot all inquiries relating to Administration service issues
- Demonstrate exceptional customer service
What you need to succeed:
- You have a post-secondary diploma or degree in business, computer science or related field; and/or equivalent experience (1-3 years)
- Experience in group benefits would be considered a strong asset.
- You have been successful in previous roles as Business Analyst or Data Analyst, Data management, Query writing and optimization
- You have experience with Discoverer, SQL, data analysis, PowerBI
- You are a problem-solving master; you understand client needs and learn quickly how to get the best results
- You are detailed oriented person, you like the little details with the big picture in mind
- You are a good communicator – you are a clear, concise, and friendly but know how to communicate to different audiences such as clients, members and internal stakeholders.
- You are customer oriented, innovative.
- You lead with ‘positivity;’ you are here to help
- You are accountable for your work and our client’s experience
- You provide excellent customer service
- You are positive, collaborative and open to new ways of doing things
- You enjoy learning and sharing your knowledge
- French proficiency will be considered an asset
What We Offer By joining Medavie, you will benefit from:
- A purpose driven organization dedicated to improving the well being of Canadians
- A comprehensive benefits package, including health and dental coverage that is 100% employer paid from day…
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