Professional Services Engineer III

## Professional Services Engineer IIIApply:
ONTARIO VIRTUAL, CAN:
Full time:
Posted Today:
R1154956
** About NCR Atleos
** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces list.

The PS Engineer role focuses on developing, evaluating, installing, testing, troubleshooting, and supporting NCR Atleos financial software solutions for ATMs and cash recyclers in customer and internal business environments. This role also provides
** technical leadership, architectural guidance, and ownership of complex solution deliveries
** across multiple customer engagements.

Upon acquiring deep expertise in NCR Atleos software solutions, consultants specialize in areas such as multi‐vendor platforms, security, manageability, performance, consumer flows, transaction processing, maintenance (supervisor) operations, and message formats. Specializations may rotate to ensure breadth of knowledge and advanced technical capability.

Candidates are expected to proactively anticipate internal and external customer needs, work effectively in environments with shifting priorities and ambiguity, and maintain a strong commitment to client satisfaction.

Travel will be required throughout Canada, primarily in Toronto and Montreal. Candidates should anticipate travel of approximately 40% to 50% of their time. Initial training may include trips to major Canadian hubs or client locations across the country.

Installation, troubleshooting, and/or software development experience is beneficial; however, this is not a full‐time development role. Some shift work may be required.  
** Key Areas of Responsibility
**** Analyze, Install, Configure, Troubleshoot
*** Perform functional analysis of requirements to determine implementation effort in customer environments.
* Configure base software and supporting components.
* Conduct unit testing, track issues, and implement updates to meet functional and quality requirements.
* Diagnose and resolve system failures using knowledge of software behavior, system characteristics, and maintenance tools.
* Establish acceptance criteria and quality goals.
* Provide estimates, goals, standards, constraints, and dependencies as input into statements of work and delivery plans.
* Lead the design and delivery of complex, multi‐module or multi‐workstream software solutions.
* Provide architectural guidance and ensure alignment with enterprise standards and best practices.
* Act as the primary technical escalation point for complex or high‐impact issues.
** Quality Assurance & End‐to‐End Testing
*** Lead analysis and resolution of software issues identified during testing.
* Direct end‐to‐end testing activities across integrated systems and environments.
* Ensure solution quality, performance, and stability prior to customer deployment.
** Acceptance, Certification & Pilot Support
*** Prepare software for customer and network distribution.
* Ensure installability through software distribution, bare‐metal installations, and local updates.
* Support field teams during lab installations, certifications, and training activities.
* Lead analysis and resolution of issues discovered during customer acceptance testing.
* Conduct technical discovery sessions and define solution architectures for customer certification and pilot efforts.
** Production Support
*** Provide resolution for production issues escalated from Level 3 Support, including development of hot fixes and execution of integration testing prior to QA delivery.
* Own…