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Job Description & How to Apply Below
This mid-level position on our Program Delivery & Customer Support team is ideal for individuals with 3-5 years of experience in customer support or technical support. You will manage inquiries, resolve technical challenges, and maintain client relationships.
Your role is pivotal in delivering timely expertise and ensuring smooth program operations through effective communication and technical troubleshooting.
Key Responsibilities:
• Serve as customer contact via phone, email, and ticketing
• Diagnose media distribution and program scheduling issues
• Manage full support lifecycle from intake to resolution
• Track program milestones and maintain status logs
• Compile support metrics for internal reporting
Requirements:
• 3–5 years in technical support or customer service
• Strong communication skills for diverse audiences
• Experience in media or broadcast distribution
• Ability to manage concurrent projects under pressure
• Willingness to participate in on-call rotation
Use your technical skills and customer service experience to enhance client satisfaction at ATX Networks!
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