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Job Description & How to Apply Below
This Help Desk Analyst supports Advisors, Assistants, and Multi-Advisor Corporations with everyday IT problems. You will handle phone-based technical support, apply customer support processes, and explain solutions clearly. Training and support are provided while you build knowledge of systems and solutions.
Key Responsibilities:
Answer calls from the Advisor community
Listen carefully and identify callers’ IT problems
Use troubleshooting, knowledgebase resources, and experience
Explain solutions and next steps clearly
Record call notes and share knowledgebase improvements
Requirements:
Minimum two years in call centre or technical support
Fluency in spoken and written French and English
Strong de-escalation, communication, and customer service skills
Strong troubleshooting and problem-solving abilities
High school education required
Bring calm de-escalation, bilingual communication, and technical troubleshooting to Help Desk Analyst support in Montreal.
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