Junior Technical Support Engineer

Resolve customer issues remotely across Canada with Everbridge, using technical troubleshooting and clear communication to support critical event management products.

As a Junior Technical Support Engineer, you will investigate requests, reproduce issues, and guide tickets toward resolution or escalation. You will support SaaS products and web applications while developing expertise in application, browser, network, and environment troubleshooting. Collaboration with customers, peers, mentors, Engineering, and internal teams supports effective investigations.

• Respond to requests through tickets, phone calls, and supported channels
• Investigate, reproduce, troubleshoot, and resolve customer issues
• Document communications, findings, investigation steps, and resolutions
• Prioritize requests according to urgency, severity, and customer impact
• Escalate complex issues with clear findings and documentation

• Zero to two years of technical support experience
• Related degree, technical training, or equivalent practical experience
• Professional customer service or technical assistance experience
• Experience with SaaS products, web applications, or enterprise software
• Exposure to APIs, SSO, networking, or application troubleshooting

Apply technical support, analytical troubleshooting, and customer communication skills to help Everbridge customers resolve product issues remotely.